Frequently Asked QuestionsRats

1. What suburbs do you service for pet sitting and dog walking?

2. Do you have insurance and police checks?

3. Can you administer medicine to my pet?

4. How early do I need to book?

5. What happens in an emergency?

6. How and when do I pay?

 

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1. What suburbs do you service for pet sitting and dog walking?

We cover the highlighted regions on this map:


Click here to view our service area on Google maps 

If you are outside this area we may occassionally be able to help you, but additional fees may apply.

 

2. Do you have insurance and police checks?

Critters Pet Care has $10 million public liability insurance (Brokered by MGA Insurance, underwritten by QBE) which covers your pet's health and life, your property and your keys, as well as any liability to a third party resulting directly from me working with your pets and around your property.

All Critters Pet Care staff have either a clear police certificate issued within the last 12 months or a current working with children card, or both.

 

3. Can you administer medicine to my pet?

Yes, we can deliver any type of medication including injections. If anything tricky is involved we appreciate you demonstrating this to us, if possible, at the initial consultation to decrease the risk of any miscommunication. We are happy to schedule the initial consultation at a time that you would normally administer the medicine.

If you have a pet that requires medicine at a specific time, we prioritise the timing of the visits. There is no extra charge for administering medicine, unless it is a lengthy, complicated procedure.

 

4. How early do I need to book?

This really does depend. The earlier you book the higher the chance that we will be available, and the more time you will have to find an alternative if we are not. We recommend contacting us the same day you find out that you will need us, even if it is to make a "maybe" booking (no cancellation fees will apply). That said, if we are available we will not refuse last minute bookings or charge you any additional fees.

 

5. What happens in an emergency?

Before you go away we get as many contact details from you as needed to maximise the chance we will be able to contact you at any time. We also get your preferred vet's details and discuss your preferences in the event that we can't contact you. It is also worthwhile giving us details of an emergency contact person, preferably who lives nearby and is in a position to make decisions on your behalf.

In emergencies we use our best judgement to handle the situation and attempt to contact you or your emergency contact. We charge minimally for time spent on unforeseen circumstances, but some costs may be involved.

If we have an emergency of our own, your pets will NOT be neglected. We have backup plans to suit any event, and are happy to discuss these with you if you are concerned.


6. How and when do I pay?

Our prefered payment methods are cash and bank deposit, and we can supply Critters Pet Care's bank details upon request. We also accept cheques made out to Critters Pet Care if that is more convenient for you.

If you wish to pay via credit card, we accept PayPal. To pay via PayPal now, click the button below.

Payment in advance is always appreciated, though we realise that that is not always possible. All payments must be finalised by one week following the final visit in the case of discrete bookings, or following any individual service in the case of on-going bookings, unless alternate arrangements are made between you and us before the service begins.